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Accessible Customer Service
Learn more about Accessibility
Accessibility
Accessible Library Facilities
Accessible Library Services and Collections
Accessibility Standards
Innisfil Public Library's Accessible Customer Service Policy
Accessible Customer Service Training
Feedback
Multi-Year Access. Plan 2013-2016
What Businesses Have to do to Comply
Additional Information
The Accessibility of Ontarians with Disabilities Act, 2005 (AODA) is a law passed by the Ontario legislature that allows the government to develop specific standards of accessibility and to enforce them. The standards are made into laws called regulations, and they provide the details to help meet the goal of the AODA. The AODA is the foundation on which the standards are built. The purpose of developing and implementing accessibility standards is to identify, remove and prevent barriers for people with disabilities in key areas of daily living.
Under the AODA the Accessibility Standards for Customer Service is the first standard developed to become law (Regulation 429/07) which became law on January 1, 2008. Public sector organizations are required to comply by January 1, 2010 while other providers of goods or services are required to comply by January 1, 2012.
The standards set requirements in a number of key areas and will be reviewed at least every five (5) years. New requirements may be added. The goal of the Act is to make the Province of Ontario completely accessible by 2025.
All branches of the library meet accreditation standards in respect to width of passageways and shelving of materials for optimum accessibility. Our facilities have been audited by Innisfil Accessibility Committee and Simcoe County Association for the Physcially Disabled.
Churchill Branch features one accessible parking spot, and a ramp to the front entrance. Public washrooms are in the basement and are not accessible.
Cookstown Branch features automatic assist front and rear doors, marked curb cuts and three accessible parking spots. All public washrooms are accessible.
Lakeshore Branch features automatic assist front and rear doors, marked curb cuts and three accessible parking spots at the side of the building. There is an accessible family washroom.
Stroud Branch features accessible parking spots across from the main entrance and an automatic assist front door. Both public washrooms are accessible.
Accessible Library Services and Collections
Our borrowing collection includes large print books, books on CD, Kobos and Sony Readers for anyone who holds a valid Innisfil Public Library card. We also offer online e-books and e-audiobooks for download.
Homebound Delivery is available to people in Innisfil who are unable to come to the library to pick up items.
Anyone who is confined to their home or care institution due to chronic or temporary disability or who has a lack of transportation may use this service.
Businesses and organizations that provide goods and services to people in Ontario will have to meet certain accessibility standards in five (5) key areas:
• Customer Service
• Transportation
• Information and Communications
• Built Environment Standards
• Employment
Currently, the Customer Service Standard is the only AODA standard to become law. The other four (4) standards are in various stages of development.
The Innisfil Public Library is committed to working towards being compliant with all of the standards under the AODA as they are introduced.
The Innisfil Public Library's Accessible Customer Service Policy
The Innisfil Public Library has developed an Accessible Customer Services Policy. This policy was approved by Council on November 16, 2009. The Accessible Customer Service Policy demonstrates the Library's commitment to sound governance, accountability and focus on service excellence.
The Innisfil Public Library's policy is consistent with the following principles:
• The Library's goods or services shall be provided in a manner that respects the dignity and independence of persons with disabilities;
• the provision of goods or services to persons with disabilities and others shall be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the goods or services and,
• Persons with a disability shall be given an opportunity equal to that given to others to obtain, use and benefit from the goods or services.
The policy includes information on the following:
• Providing good and services to people with disabilities
• Communication
• Use of service animals, support persons and assistive devices
• Notice of planned and unexpected service disruptions
• Staff training
• Feedback process
• Format of Library documents
• Notice of availability of documents
Accessible Customer Service Training
Innisfil Public Library employees, contractors, vendors and volunteers are required to complete training which includes:
• The purpose of the Act
• How to interact with people with various disabilities
• How to interact with people who may use an assistive device or the assistance of a support person, guide dog or other service animal to access goods and/or services at the Library
• How to use assistive devices available on the premises
• What to do if a person with a disability is having difficulty accessing services
• Details of the Innisfil Public Library's Accessible Customer Service policy, procedures and practices
The legislation states that contractors, vendors and individuals that the Innisfil Public Library has contracted to provide goods or services must ensure that their employees are trained on providing accessible customer service.
The Innisfil Public Library welcomes public input and comments on the provision of goods or services to persons with disabilities. Feedback helps identify areas where changes need to be considered and ways in which we can improve the delivery of accessible goods and services. Feedback may be provided by telephone, in person, in writing or by e-mail.
Please direct feedback to:
Innisfil Public Library
967 Innisfil Beach Rd., Alcona
Innisfil, Ontario
L9S 1V3
Fax: (705) 431-4898 Phone: (705) 431-7410
Email:accessibility@innisfil.ca
Complete and submit the Town of Innisfil’s Feedback Form online
Download a printable version of the Library's Feedback Form for Ontarians with disabilities (Download PDF)
Download a printable version of the Library's Feedback Form (Download PDF)
View the Library's Feedback Procedure (Download PDF)
In the event of a planned service disruption to facilities, services or systems, the Innisfil Public Library will provide notice of the disruption in advance.
The notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities, services or systems that may be available.
Notice may be given by posting the information in visible places, including the Libraries webpage, or by such other method or means as is reasonable under the circumstances. In the event of an unexpected disruption, the Library shall provide notice as soon as possible. Current service disruption notices can be found at the Innisfil Public Library website.
View the Library's Reduction/Temporary Suspension of Services Procedure (Download PDF)
What businesses have to do to comply with the Accessibility Standards for Customer Service
To find out more on the requirements of businesses under the legislation and how to comply, please:
1. Visit: www.AccessON.ca/compliance
2. Call 1-866-515-2025, TTY: (416) 325-2408, TTY Toll Free: 1-800-268-7095
3. or Fax: (416) 325-3407
• Accessibility for Ontarians with Disabilities
• Request Innisfil Public Library Documentation in an Alternate Format
